Man and Van Shoreditch Privacy Policy
This Privacy Policy explains how Man and Van Shoreditch collects, uses, stores and shares personal data relating to our customers and prospective customers. It applies to all Man and Van Shoreditch customers and service users within our Shoreditch service area, whether you contact us online, by phone, or in person.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and relevant data protection laws.
Data Controller
For the purposes of applicable data protection law, Man and Van Shoreditch is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of the processing of your personal data in connection with our man and van services.
Personal Data We Collect
We may collect and process the following categories of personal data when you use our services or interact with us:
Identification and contact details, such as your name, postal address, service address, and any alternative contact details you provide.
Communication details, such as your preferred contact method and the content of any communications you send to us, including enquiries, complaints, or feedback.
Service details, such as the date and time of the requested move or delivery, collection and drop off addresses, access information, inventory or item descriptions, and any specific instructions you provide about the job.
Payment and transaction details, such as payment confirmations, amounts charged, and records of invoices and receipts. We do not store full payment card numbers or security codes where payment is processed via a third party payment provider.
Technical and usage information, where relevant, such as basic information about how you access and use our website or online booking tools, including the date, time and duration of your visit, and pages you view. This may be collected through cookies or similar technologies, subject to applicable consent requirements.
Any other information you choose to provide, such as additional contact persons, business names, or notes you ask us to keep on file for future bookings.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may occur via telephone, online forms, messaging tools, or in person.
We may also receive personal data indirectly where another person books a service on your behalf, provides your address for collection or delivery, or names you as a contact related to a job we are undertaking.
Technical and usage information may be gathered automatically through our website or digital tools using cookies or similar technologies, in line with applicable consent and cookie requirements.
Lawful Basis for Processing
We process your personal data only where we have a valid legal basis under data protection law. The main lawful bases we rely on are:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, deliver our man and van services, communicate about your job, and manage payments and receipts.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, maintaining records of completed jobs, preventing fraud, or defending legal claims.
Legal obligation: We may process your personal data where it is necessary for compliance with a legal obligation to which we are subject, such as tax, accounting, or regulatory reporting requirements.
Consent: In limited cases, we may rely on your consent, for example for certain types of optional marketing communications or specific website cookies. Where we rely on consent, you have the right to withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, manage enquiries, and handle bookings for our man and van services.
To plan and complete moves, collections, and deliveries, including contacting you about timings, access arrangements, and any changes to the service.
To process payments, issue invoices and receipts, and maintain financial records.
To communicate with you about our services, including confirmations, updates, customer support, and responses to your questions or complaints.
To manage our business, including maintaining internal records, scheduling, training, and quality control.
To comply with legal obligations, respond to lawful requests from authorities where required, and protect our rights and the rights of others, for example in relation to disputes or claims.
To improve our services and understand customer needs, including analysis of aggregated or de-identified information where possible.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes set out in this Privacy Policy. Categories of processors may include:
IT and hosting providers that store or host our digital systems and data.
Payment processing providers that handle card or electronic payments for our services.
Customer management and communication tools used to record bookings and send service messages.
Professional advisers, such as accountants or legal advisers, where needed to manage our business or handle disputes.
We may also share personal data with third parties acting as independent data controllers where this is necessary, for example with law enforcement, regulators, or our insurers when required by law or in connection with the establishment, exercise, or defence of legal claims.
We do not sell or rent your personal data to third parties.
International Data Transfers
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other mechanisms approved by data protection authorities, and that your rights and protections travel with your data.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, and to meet legal, accounting, or reporting requirements.
In general, contact, service and transaction records relating to a booking are kept for the period required by law for tax and accounting purposes, and for a reasonable period beyond completion of the service to handle potential queries, complaints, or claims.
Where we no longer need personal data for the purposes for which it was collected, we will securely delete or anonymise it. In deciding retention periods, we consider the nature and sensitivity of the data, potential risk of harm from unauthorised use or disclosure, and our legal obligations.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Shoreditch customers in our service area, subject to certain legal limitations and exemptions. Your rights include:
Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how we use it.
Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where we no longer need it for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: You can request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of data you believe is incorrect.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities. We will stop processing unless we have compelling legitimate grounds to continue or a legal requirement.
Right to data portability: Where our processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format, and that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing that took place before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve any concerns directly.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include limiting access to personal data to personnel and processors who need it for legitimate business purposes, using secure systems where appropriate, and regularly reviewing our procedures.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection guidance. Any updated version will apply to all Man and Van Shoreditch customers in our service area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
Terrific Prices on Man and Van Shoreditch
Save money with the attractive deals on man and van Shoreditch services. Book today for a free quote.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: E1 4LR
City: London
Country: United Kingdom
Web: https://manandvanshoreditch.org.uk/
Description: Please, do not hesitate and call us to get rid of all your relocation worries. We are the most trustworthy Shoreditch, N1 man with van crew.
