Man And Van Shoreditch Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Shoreditch provides moving, loading, transport, delivery and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation or service notes issued in relation to the job. For clarity, references to we, us and our mean the service provider, and references to you and your mean the customer or person arranging the service.

Man and Van in Shoreditch is intended for domestic and commercial jobs that can reasonably be completed by a van, driver and any agreed helpers. The exact scope of work will depend on the booking details supplied by you and accepted by us. We may refuse or limit any service request that is unsafe, unlawful, unreasonably heavy, time-sensitive beyond capacity, or materially different from the information provided at the time of booking.

These terms apply to all bookings unless we expressly agree otherwise in writing. If any part of these terms is held to be invalid or unenforceable, the remainder will continue in full force. Headings are included for convenience only and do not affect interpretation.

1. Booking Process

All bookings for Man and Van Shoreditch services are subject to availability and acceptance by us. A booking is not confirmed until we have reviewed the relevant details and issued a confirmation. When you make a request, you must provide accurate and complete information, including the collection and delivery locations, preferred date and time, item list, access conditions, any parking restrictions, and any special handling requirements.

We may base the quotation on the information you provide. If the actual job differs from the details supplied, we reserve the right to revise the price, adjust the number of staff required, alter the vehicle type, or decline to proceed where the new conditions are unsuitable. Examples of material changes include additional floors without lift access, long carrying distances, extra items, dismantling needs, restricted parking, or delays outside our control.

It is your responsibility to ensure that all items are ready for collection and that access is available at the agreed time. We are entitled to treat a booking as cancelled by you if the property is inaccessible, if no suitable contact is available, or if we cannot safely perform the work due to conditions at the site. Where a re-attendance is possible, any additional attendance fee or waiting charge may apply.

Booking Confirmation and Changes

Confirmation may be provided by email, message or any other agreed written format. Please check your confirmation carefully and notify us promptly of any errors. Requests to amend a booking are subject to availability and may affect the price. We are not obliged to accommodate changes made at short notice, particularly where vehicle allocation, staffing or route planning has already been arranged.

If you ask us to collect or deliver items on a specific deadline, you must make that requirement clear at the time of booking. While we will always aim to be punctual, estimated arrival times are not guaranteed unless expressly agreed in writing. Delays caused by traffic, weather, access issues, road closures, accidents, police directions, or other matters outside our control do not constitute a breach of contract.

2. Payments

All prices are normally quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on the service arrangement. Unless otherwise agreed, payment is due in full on completion of the service or in advance where a deposit or prepayment has been requested. We may require a deposit to secure the booking, especially for larger moves, weekend jobs, or where specialist arrangements are needed.

Accepted payment methods may include bank transfer, card payment, or other methods notified at the time of booking. Any bank charges, transfer delays or failed payments remain your responsibility. If a payment is returned, reversed or declined, we may suspend future services until the outstanding balance is settled. We may also charge reasonable administrative costs associated with recovering unpaid sums.

Unless otherwise stated, our quotation is based on the job details supplied and may include an hourly rate, a fixed fee, or a combination of both. Charges may increase if the work takes longer than expected due to factors beyond our reasonable control, including heavy traffic, waiting time, additional labour, or changes requested by you during the job. Any extra charges will be calculated fairly and, where practical, explained before they are incurred.

Man and Van Shoreditch may also charge for parking, congestion-related costs, tolls, storage, congestion, disposal fees, or other third-party expenses where these are necessary to complete the service. If we pay any such amount on your behalf, you agree to reimburse us. We are not responsible for charges caused by inaccurate parking information or failure to arrange suitable loading access.

3. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. However, because vehicles, personnel and time slots are reserved in advance, cancellation fees may apply. The amount of any fee will depend on the notice given, the nature of the booking and any non-recoverable costs already incurred. A last-minute cancellation may be charged in full or in part where we have already committed resources to the job.

If you wish to reschedule, we will try to accommodate your request, but any new date is subject to availability and may be priced differently. Where a deposit has been taken, it may be transferred to the new booking at our discretion, provided that the revised arrangement is accepted and confirmed. If the new date is not suitable or available, our standard cancellation terms will apply.

We may cancel or suspend a booking where continuing would be unsafe, unlawful, impractical or unreasonable. This includes situations involving extreme weather, poor access, hazardous goods, aggressive behaviour, suspected fraud, unpaid balances, or inaccurate information that materially changes the nature of the job. In such cases, we may retain any reasonable costs already incurred and will not be liable for resulting losses that could not have been avoided.

4. Liability and Customer Responsibilities

You must ensure that the goods handed over for transport are properly packed, labelled, and suitable for moving. Fragile items, antiques, electronics, glass, artwork and valuables should be protected using appropriate packaging. Unless we have specifically agreed to pack or handle such items under a specialist service, we are not responsible for damage caused by inadequate packaging, pre-existing defects, or hidden weaknesses in the items.

Where we assist with lifting, carrying, dismantling or reassembly, you remain responsible for telling us about any item that requires special handling or is unusually heavy, fragile or valuable. You should also notify us of any property limitations, such as narrow staircases, low ceilings, soft flooring, weak walls, poor lighting or unsuitable lift access. We are entitled to stop work if we believe continued handling could damage property or risk injury.

To the fullest extent permitted by law, our liability is limited to direct loss or damage caused by our negligence or wilful misconduct. We do not accept liability for indirect loss, loss of profit, loss of opportunity, loss of business, or any consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Where we are liable for loss or damage to goods, our responsibility will be limited to the reasonable cost of repair or replacement, subject to the condition and age of the item and evidence of its value. Claims must be reported as soon as reasonably possible and, in any event, within a reasonable time after delivery or completion. Failure to notify us promptly may affect our ability to investigate and may reduce or extinguish any claim.

We are not responsible for delays caused by events beyond our reasonable control, including but not limited to accidents, road closures, severe weather, strikes, fuel shortages, civil disturbance, government action, or breakdowns not attributable to our negligence. If such events occur, we may rearrange the service or suspend performance until it is practical to continue.

5. Waste Regulations and Prohibited Items

If your booking includes removal of unwanted items, rubbish or debris, you must tell us in advance exactly what is to be taken. Man And Van Shoreditch will only transport or dispose of waste in accordance with applicable UK waste regulations. You are responsible for ensuring that any waste handed to us is accurately described and separated where necessary. We may refuse to remove items that are hazardous, illegal, contaminated, or not suitable for transport under our operating procedures.

We do not collect or handle controlled waste, clinical waste, asbestos, chemicals, gas cylinders, solvents, oils, paint in large quantities, explosive materials, firearms, or any other item prohibited by law or by our safety policies unless we have expressly agreed in writing and hold the appropriate permissions. If prohibited items are discovered during the job, we may stop the work immediately and you will remain responsible for any costs already incurred.

Where waste is taken away, we may use licensed facilities, transfer stations or approved disposal routes. You agree not to ask us to dispose of waste unlawfully, to fly-tip, or to misdescribe commercial waste as domestic waste. You are responsible for any fines, penalties, charges or legal consequences arising from inaccurate descriptions, unlawful disposal requests or failure to comply with waste transfer requirements. We may request additional information or refuse a job where compliance is uncertain.

Customer Warranties for Waste and Goods

You warrant that all goods and waste supplied for removal belong to you or that you are authorised to instruct their removal. You also warrant that no item handed over will expose us to risk of contamination, theft allegation, or breach of third-party rights. If we are asked to transport a mixed load containing furniture, packaging, household rubbish or office waste, you must ensure the contents are lawful and accurately represented.

When we provide removal of bulky items, dismantling of furniture or clearance of mixed materials, you agree to make the site safe and to inform us of any hidden hazards such as nails, broken glass, mould, infestations or sharp objects. We are not obliged to sort, separate or load waste that has not been prepared in a safe and lawful manner.

6. General Provisions

Nothing in these terms creates a partnership, employment relationship or agency relationship between us and you. We may assign or subcontract any part of the service where reasonable to do so, provided the overall standard of service is maintained. You may not assign your booking or any rights under these terms without our prior written consent.

If any delay, failure or omission occurs because you did not provide accurate details, or because access was restricted, we are not liable for resulting loss or inconvenience. You must ensure that someone authorised is available to give instructions, approve any changes, and confirm completion where needed. If no one is present and the job cannot proceed, reasonable waiting, redelivery or abortive visit charges may apply.

7. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or related to the services, except where mandatory law provides otherwise.

8. Final Agreement

By proceeding with a booking for Man and Van Shoreditch, you confirm that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of them, you should not proceed with the booking. We may update these terms from time to time, and the version in force at the date of your confirmed booking will apply unless a change is required by law.